Who we are

Our website address is: https://watsonglass.co.uk.

What personal data we collect and why we collect it


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Information entered into contact forms is used solely for the purpose indicated by that form. We do not retain information on this site.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


We may use analytics on this site to track user interaction with the site. This data has been anonymised and is used solely to improve services and optimise our systems.

Who we share your data with

Your data is not passed to any third parties for marketing or advertising purposes. We may provide data to third parties for the purposes of shipping products to you, and providing payment services. All shared data of this nature will be limited to the minimum data required to provide the service

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service. This will hold successful messages for up to 30 days. Spam blocked messages may be held for up to 3 months.

Contact form information is sent through a secure third party (SendGrid) to allow tracking of the message in the event of a delivery issue. This is configured to use a trusted connection from our site only for transmission.

Tracking data is retained for up to 3 months.

Your contact information

Any contact information you submit through our online forms will be used for the purposes of providing a reply to your comment or request. We will only reply if your content requires a response.

Where you are requesting a custom order, or an online event booking request, we will follow up by email and/or phone with additional details on the request. We may also follow up with a request for feedback.

We may also invite you to future events by email – you may opt out of this marketing by reply to any email stating your request.

Additional information

How we protect your data

We do not store any of your personal data within this site. Data is transmitted via email to us from the site only. We do not use any marketing tools or pass your details on to any third parties except for purposes described elsewhere in this document.

We use a verified SSL certificate to protect your data being entered into the form.

We use secure passwords on this site to protect against unauthorised access. These are changed at random intervals.

We store backups separate from the website to protect against any unauthorised modification to the site. All database backups are encrypted prior to transmission and are also encrypted at the remote store.